GENERAL PURCHASE TERMS AND CONDITIONS

We invite you to review the general terms and conditions of purchase ruling sales and purchases of PulState products from the online shop located on this website.

By using this website, you automatically agree to and are hereby bound by these Terms and Conditions, for this reason we recommend that you read them carefully. If you do not agree with them you must stop your use of the website.

1.       PRELIMINARY PROVISIONS

These General Purchase Terms and Conditions are applicable to the online sale of all PulState products made through the web site www.pulstate.com (hereinafter “website”).

In ordering via our website, you hereby warrant that you are over 18 years of age and that you have the legal capacity to make binding contracts.

Orders can only be made to purchase goods without any intention of reselling. Any resale or distribution of products purchased through the web site is strictly forbidden.

We reserve the right to cancel fraudulent, false or speculative orders as well as orders requested by customers with whom any dispute/controversy could exist about previous orders, or when there is a reasonable doubt as to whether the customer is violating any purchasing condition herein contained or participating in any criminal activity. 

We can modify the present purchase terms and conditions and the legal notice at any time. You can always read and print the updated version of both texts.

1.1.      Users obligations

Users are obliged to provide PulState with all information needed for the access and use of the services in this web site. This information must be true and updated. You also agree as a user that we can use that information to contact you if necessary.

It is essential that you provide all the required information so that we can process your order. We are never responsible for delays or failures in delivering due to omissions or errors in the information that you provided.

Users must make appropriate use of the services listed on the web site, under the terms set out in the law, and bind not to take part in any activity that impedes or interferes in the functioning of those services.

2.       TERMS AND CONDITIONS OF ORDERING
2.1.      Online shopping process

Through the website, you can navigate until you find the desired item. Once you have found it you will be able to look up all the product information by clicking on it. You can also add the item to your shopping basket.

If this is the first time you have placed an order with us, you will be asked to register by entering your email address and a password with which you can create (and access) your account.

If you are already a registered user and have an account to log in, you may enter your email and password and the system will recognize your information.

Once you have logged in you can continue shopping and finally process the order.

2.2.      Availability

All of our items are subject to availability of stock. We accept no responsibility for the lack of availability or if an item is out of stock.

Please see the selection of items available for sale through the website, since not every product offered in our stores or shown in the catalogues, web sites or any other presentation is available for this kind of sale. 

If once an order is made the product is not available, you will be informed as soon as possible via email or telephone and this order will be cancelled.

Should you have any doubt, please contact the Customer Service.

2.3.      Contract with PulState and acceptance of orders.

We do not accept orders until the amount is debited from your bank account.

Once the purchase is confirmed, you will receive an email considered as an acknowledgement of receipt, but it doesn’t mean the acceptance of the order, which depends on our subsequent verification and acceptance.

We will send you an email confirming the acceptance and informing you about the delivery. It is only from that moment on that the contract between you and us is formalized and it is limited to the items listed therein.

2.4.      Confirmation and cancellation of orders

Before you complete the order on the website, you can check all the details related to it (broken down amounts in every section needed, taxes, delivery costs, selected items, etc…) and make the necessary corrections.

After the confirmation you are not allowed to make any modification or cancellation of orders through the website and you should contact the Customer Service. In that case, the order can only be modified or cancelled if the item did not enter in the stage of issuing from our warehouses.

2.5.      Currency, taxes and prices

All pricesare in Euros(€) and should be consideredasthe final priceto pay for it. Transport costs(if applicable) abroadare not included inthis price.

2.6.      Payment method and security

Any order placed should be paid immediately after its confirmation. We will only process orders once payment is complete and verified.

Payment shall be made by a credit/debit card or PayPal. The following credit cards are accepted: VISA, MasterCard.

The amount of the order will be charged to your credit card, therefore, you shall fill in the number, expiration date and security code CW2 (marked on the back of the card). If your credit card is specially protected you will be asked to enter the relevant security codes.

For safety reasons, if you select PayPal as a payment option, once you place the order you are not allowed to make any kind of changes in the shipping address.

This information will not be saved or manipulated by us, but it will be directly transferred to the payment gateway of the relevant banking institution. For added security, we use a Safety E-commerce Authentication Service, this system is established by Visa/Mastercard/Eurocard where the cardholder is authenticated with their Issuing Bank and the store is authenticated with its Acquiring Bank.

To ensure confidentiality and integrity of the transactions, these are made using protocol SSL (Secure Socket Layer) with security keys of 128 bits.

Real-time charging will be made through this payment gateway. In case the charge cannot be eventually made, the order will be automatically cancelled.

2.7.      Deliveries: deadlines and problems

The usual delivery time is approximately 3 to 7 working days after the acceptance of the order. This period can be extended due to customs procedures or certain conditions such as (for information only) geographic distance, weather conditions, wars, strikes, any government intervention, non-performance by our suppliers, etc… or any other reason ascribable to the logistics operator commissioned with the delivery. We are not responsible for any delay due to aforementioned reasons.

If, upon delivery, the product is damaged, you must open the package in the presence of the carrier to verify the conditions of the items. If signs of damage are found, you must detail them on the delivery form and contact the customer service. We will repair or replace at no charge damaged or lost items during transport, provided you notify this incident as soon as possible. Please note that orders are weighed for delivery before transport.

Once you receive the product, it shall enter into your property, and therefore, you will be responsible for any damage caused to the product from that moment.

2.8.      Warranty and information about products

Featured products in our website are a carefully selected assortment of our collection. We have taken great care to accurately show the colors and characteristics of our products. Since every computer monitor is calibrated differently, we cannot guarantee that you will precisely appreciate every color.

We are working to offer our clients the most accurate and reliable information listed on the website (names, qualities of the products, photos, etc…), but we are not responsible for potential errors that might exist.

Images and descriptions are shown for information only. In this respect, we can correct any error or omission on the website and shall not be held responsible for the consequences of such corrections.

3.       CS (CUSTOMER SERVICE)

Youcan contact usanduse ourcustomerserviceby sending anemailto the address: satweb@pulstate.com


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